I doubt you have forgotten it, but for other readers’ sake this is about that time you humiliated a dog owner in your waiting room because her dog was very skinny. You did it loudly & obnoxiously, in front of everyone else in the waiting room. You accused her of abuse & threatened to report her. And she quietly accepted whatever you had to say, completely ashamed & degraded.
Well, I don’t accept what you said.
Her dog was eating 4 cups of Instinct ($2+/lb premium dogfood) a day & he was still losing weight. She was worried about him; we were all worried about him. It turned out that he had worms. She had it taken care of & he looks great now. I’m sure you want to know why it took so long. Let me tell you.
She had recently lost her living situation & was crashing her sister’s couch. She was working full-time to support 2 teenaged daughters, which in itself would be all that anyone could handle. Her sister’s home didn’t allow pets, so she begged permission to build — by her 90 lb self — a kennel at her mother’s house. She didn’t ask anyone for help; she just did it.
She’d wake up extra early to take care of her family & then she’d work all day. When she got home she’d pack up his water bottles & plastic bags & then go to her mother’s house to pick him up. Then she’d drive him to an area where she could walk him without too many distractions or other dogs because there are too many other dogs in that neighborhood & he can — & has — easily yanked her off her feet because she is so tiny. Then she’d go back home, take care of her family, & then head back to her mother’s house, where she’d actually sleep in the garage with her dog, because she couldn’t bear to think of him having to sleep by himself.
On the weekends she’d get up extra early to take him running around a park area before other people started showing up. She spent every spare moment she had being a good owner to him while juggling an already very difficult life.
I wish you could see the pictures she just took of him, because he looks awesome. He’s almost as handsome as my dog. No dog is as handsome as my dog, but he comes close. She is devoted to that dog & you accused her of abusing him. You demeaned & maligned her in front of a room full of strangers.
I’ve brought 2 of my dogs to Kalihi Pet Clinic. I had my Basenji, Jack, neutered with you folks earlier this year, & he had a very bad time. Your staff called me because he was snapping. This is not typical of Jack; he has always been extremely well behaved at vet visits, including one in which he was getting stapled & stitched after being attacked by bigger dogs.
It was after Jack’s procedure that I decided I was never coming back to your facility specifically because you were so rude to me. As I stood there, with Jack quite docilely sitting in my arm, asking to book an appointment 6 months ahead for my other dog’s spay, you were so mean & condescending that once I got home I decided to look for a different veterinarian. When asked why, I said, “I just don’t like that older skinny chick that works there. She gives me a bad feeling.” In retrospect, I bet you gave Jack a bad feeling as well.
I’m sure Kalihi Pet Clinic is busy & that business is good. I’m not writing this letter to you to hurt your business. I’ve heard from many that your boss is a great guy who actually cares about the animals.
I’m writing this because you humiliated one of my friends — one of the gentlest, kindest, most patient & softhearted people that I know — in front of a bunch of people. And I want you to have some idea of what it feels like. But it’ll never quite be the same, because you deserve it. She didn’t.
You owe her an apology.